CANCELLATION / RESCHEDULE POLICY

 

Urban People Cleaning has a 72 hours Cancelation / Reschedule Policy

Once you’ve made an appointment with Urban People Cleaning, we reserved the time exclusively, and respectively for you! 

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are canceled or rescheduled within 72 hours of your booking’s start time.

If the cancellation of a service is made 72 hours or more before the service will take place, the customer will not be charged any cancellation fee.

Please note that if service is canceled with less than 72 hours' notice, or we are unable to access the home upon arrival, or we are turned away at the door, a cancellation fee equal to the full price of the service will be charged. The fee will be used to pay our cleaners who would otherwise be cleaning for another customer.

We kindly ask for a 72-hour notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.

If Urban People Cleaning cancels an appointment with less than 72 hours' notice, a new appointment will be scheduled without penalty to the client, subject to availability. 

72 BUSINESS HOURS OR LESS BEFORE THE SERVICE DATE:

The customer is responsible for the full cost of the estimated service if the appointment is canceled/rescheduled 72 business hours or less before the service date. 

ONE-TIME CLEANING, DEEP CLEANING AND MOVE-IN/OUT CLEANING:

The customer is responsible for the full cost of the estimated service if the appointment is canceled/rescheduled 72 hours or less before the service date.

MONTHLY PACKAGES:

We kindly ask for a 72-hour notice or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.

Our Cancelation / Reschedule Applies To All Bookings

 Please note that this policy is subject to change, and the most recent version will be in effect. Last Updated: 01.10.2023