CODE OF CONDUCT

Urban People Cleaning is committed to providing exceptional cleaning services while maintaining a positive and respectful environment for our clients and staff.

To ensure a harmonious experience for everyone, we expect clients to adhere to the following Code of Conduct:

1. Respectful Communication:
Communicate with our staff in a respectful and courteous manner.
Avoid the use of offensive language or behavior that could be perceived as disrespectful.

2. Safe Environment:
Ensure a safe working environment for our staff by removing potential hazards and informing them of any safety concerns.

3. Timely Access:
Provide timely access to the premises at the scheduled cleaning time.
Notify us in advance of any changes or cancellations.

4. Valuables and Personal Items:
Secure valuable items before our staff arrives.
Inform our staff of any items requiring special care or attention.

5. Appropriate Behavior:
Refrain from engaging in inappropriate behavior, including harassment, discrimination, or any action that could make our staff feel uncomfortable or unsafe.

6. Privacy and Confidentiality:
Respect the privacy and confidentiality of our staff.
Avoid asking personal questions or engaging in discussions unrelated to the cleaning service.

7. Feedback and Concerns:
Provide constructive feedback if necessary.
Raise concerns or issues promptly, allowing us the opportunity to address and resolve them.

8. Pets and Animals:
Ensure that pets are secured or kept in a safe area during cleaning.
Inform us in advance if there are any concerns or special instructions regarding pets.

9. Compliance with Policies:
Abide by our Terms of Service and any other policies outlined by Urban People Cleaning.

10. Quality Assurance:
Allow our staff to perform their duties without interference.
If dissatisfied with any aspect of the service, communicate the concerns to us for resolution.

11. Code Violations:
Urban People Cleaning reserves the right to terminate services if a client violates this Code of Conduct.
Repeated violations may result in the termination of our services and any ongoing agreements.

12. Positive Engagement:
Foster a positive and cooperative atmosphere during our service visits.
Appreciate the efforts of our staff and acknowledge their hard work.

By choosing Urban People Cleaning, you acknowledge and agree to abide by this Code of Conduct. We appreciate your cooperation in creating a positive and respectful experience for all parties involved!